When Emotional Intelligence Backfires

When Emotional Intelligence Affects Peoples’ Perception of Trustworthiness

By adopting social exchange theory and the affect-infusion-model, the hypothesis is made that emotional intelligence (EI) will have an impact on three perceptions of trustworthiness – ability, integrity and benevolence – at the beginning of a relationship. It was also hypothesized that additional information would gradually displace EI in forming the above perceptions. The results reveal that E...

When expertise backfires: contrast and assimilation effects in persuasion.

It was proposed that source cues bias message processing in a direction opposite to cue valence if message content violates cue-based expectancies (contrast hypothesis), but consistent with cue valence if message content is ambiguous (bias hypothesis). In line with these hypotheses, students (N = 123) reported less favourable thoughts and attitudes after reading weak arguments presented by a hi...

Emotional Intelligence

This article presents a framework for emotiolllJl intelligenCl!, a set of skills hypothesized to contribute to the accurate appraisal and expression of emotion in oneself and in others, the effective regulation of emotion in self and others, and the use of feelings to motivate, plan, and achieve in one's life. We start by reviewing the debate about the adaptive versus maladaptive qualities of e...

Emotional Intelligence

Emotional Intelligence

The skills programme covers all the fundamental competencies within EQ. Thereafter, learners delve deeper into personal skills and competencies such as self-awareness, self-motivation and self-management. Extensive interactive exercises, case studies and example conversations prepare learners to face their real life issues and assist them in becoming better at understanding themselves and other...